Support & contact

We answer every message ourselves — no ticket robots, no offshore queue.

Frequently asked questions

When can I buy the apps?

Both applications are in active development and are headed to the Mac App Store. If you'd like to know the moment they ship, email info@archiveoptics.com with the subject “Release updates” and we'll notify you personally. We only use your address for that — see our privacy policy.

What will they cost?

Pricing will be announced at release. What we can promise now: one-time purchases, no subscriptions. Software you buy should stay bought.

What Mac do I need?

Both applications are built natively and exclusively for Apple Silicon Macs (M1 and later). PhotoLibrarian runs on macOS 14.6 or later; some machine-learning editing features use macOS 15 and degrade gracefully on macOS 14.

Will importing my Lightroom catalogue change it?

No. PhotoLibrarian opens the catalogue file strictly read-only and never writes to it, and your image files are catalogued in place — nothing is moved, copied, or modified. Lightroom keeps working exactly as before; the two can coexist for as long as you like.

Does any of my data leave my Mac?

No. There are no accounts, no telemetry, and no cloud processing. Every feature — including face recognition, focus analysis, healing, and denoising — runs entirely on your machine. PhotoLibrarian is built with zero network entitlements, which means macOS itself forbids it from accessing the network.

I found a bug. What should I send you?

Email support@archiveoptics.com with what you were doing and what happened. PhotoLibrarian's View › Logging window can export an operation log as text — attaching it helps us enormously.